Family Vacation Passport 

Q: What is included with the Family Vacation offer?
A: This offer is valid for a two night hotel stay for two adults and two children.  

Q: How do I activate my offer for booking?
A: Our activation process has three simple steps:

Step One - Fully complete the Registration Validation form and Mail it to the address provided on the form along with a processing fee check for $4.95 within 30 days of the issue date indicated.  

Please wait 30-45 days to receive Step Two.

Step Two – Our Passport to Travel department will mail you an Activation Packet that includes complete information on your Family Vacation offer. Please read over the terms and conditions and complete the appropriate Registration Activation form to mail with a check for $50 to the address provided.

Please wait 10-15 days to receive Step Three.

Step Three - The Passport to Travel department will email your activation letter, a Welcome Aboard, to print and keep for your records. This will include instructions on making your reservation and a copy of the terms and conditions. You will have 12 months from the printed activation date to book and travel.

ALL FEES MUST BE PAID TO THE ORDER OF:
Passport to Travel

Step One

If you have already submitted your Registration Validation form, please skip to Step Two.

Q: What is the $4.95 for?
A: This fee covers the cost of printing, processing, and mailing the materials within the Activation Packet for Step Two.  

Q: What forms of payment are acceptable?
A:  You may use any form of payment other than a credit card. Cash payments are not highly recommended.

Q: Who do I make my check/money order to the order of?
A:  All payments must be made to the order of Passport to Travel. Check/money orders with alternate company names must be returned for correction.

Q: Is the $4.95 fee refundable?
A: No, once you submit this form a packet will be printed, processed, and mailed for you. Thereby, the $4.95 will have been consumed. 

Step Two

If you have already submitted your Registration Activation form, please skip to Step Three.

Q: It is past the 30-45 waiting period, why haven’t I received my packet?
A: There exist multiple reasons this may have occurred:           

1.      We did not receive your information.
a.     Check your bank statement or call the indicated number on your money order receipt.
b.     If your check/money order has not been cashed, it may not have been received.

2.      We received your information but your personal information was not processed. 
a.     Check your bank statement or call the indicated number on your money order receipt.
b.     If your check/money order has been cashed, it was received.

3.      Your information was returned for correction.
a.     If the Registration Validation form or check is contains incorrect or is missing information, it must be returned for correction.
b.     Check your bank statement or call the indicated number on your money order receipt.
c.     If your check/money order has not been cashed, it may have been returned.

 
After checking your bank statement, please email customerservice@ptsclubmembers.com with the status of your check/money order for further instructions. 

Q: When will my Registration Activation form expire?
A: Your form must be posted marked to the indicated address by 30 days from the issue date printed on the form.

Q: What is the $50 for?
A: This a nonrefundable fee to activate your offer for booking.  

Q: Is the $50 activation fee per person?
A: No, this is a single $50 that covers both passengers.  

Q: Is the $50 activation fee refundable?
A: No, this is not a refundable fee once it has been submitted for activation of your offer.  

Q: Why are there are extra forms in my packet?
A: Passport to Travel is a single department within a full service travel agency called Prestige Travel Systems Inc. We include these optional BONUS offers as an opportunity to sample our other services. Please read, complete, and submit the appropriate forms with the associated fees to activate these for booking.
 

Step Three

If you have already submitted your Registration Activation form, please skip to Step Three.

Q: How do I make my travel request?
A: Once you receive your Welcome Aboard, there will be a travel request form at the bottom. Please fill out the specified information and mail it to the address indicated.  

All travel requests must be postmarked 60 days in advance of the departure date.  

Q: Are there any date restrictions?
A: Yes, you are not permitted to travel in the 7 day period before and after a federal holiday and all requests must be placed 60 days in advance of the departure date. Date choices must also be at least 30 days apart.

Federal Holidays
New Years Day
Martin Luther King Jr. Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving
Christmas 

Q: What hotels are available with this program?
A: We do not use a specific brand of hotels. All availabilities are researched at time of booking and presented to you, the client, to make a final selection.  

Q: Can we book extra nights?
A: Yes, you may book additional nights at the going rate with the hotel at time of booking.

Q: When will I be contacted regarding my travel request?
A: A reservation agent will contact you 30-45 days before your travel date by both phone and email. 

Q: What fees am I responsible for at time of booking?
A: You are responsible for hotel taxes and applicable surcharges for peak season and weekend travel.  

Q: How do I collect my $50 credit for theme park tickets?
A: All requests must be made in writing. Please mail or email your request to refunds@ptsclubmembers.com with an original copy of the theme park receipt.  

Q: When does my offer expire?
A: You will have 12 months from the activation date printed on your Welcome Aboard to book and travel.