Fly America Vacation Passport 

Q: What is included with the Fly America offer?
A: This offer is valid for two round trip airfares within the continental United States for two adults, 21 years of age and older. 

Q: How do I activate my offer for booking?
A: Our activation process has three simple steps:

Step One - Fully complete the Registration Validation form and Mail it to the address provided on the form along with a processing fee check for $4.95 within 30 days of the issue date indicated.  

Please wait 30-45 days to receive Step Two.

Step Two – Our Passport to Travel department will mail you an Activation Packet that includes complete information on your Fly America offer. Please read over the terms and conditions and complete the appropriate Registration Activation form to mail with a money order or cashier’s check for $50 per ticket to the address provided.

Please wait 10-15 days to receive Step Three.

Step Three - The Passport to Travel department will email your activation letter, a Welcome Aboard, to print and keep for your records. This will include instructions on making your reservation and a copy of the terms and conditions. You will have 12 months from the printed activation date to book and travel.

ALL FEES MUST BE PAID TO THE ORDER OF:
Passport to Travel

Step One

If you have already submitted your Registration Validation form, please skip to Step Two.

Q: What is the $4.95 for?
A: This fee covers the cost of printing, processing, and mailing the materials within the Activation Packet for Step Two.  

Q: What forms of payment are acceptable?
A:  You may use any form of payment other than a credit card. Cash payments are not highly recommended.

Q: Who do I make my check/money order to the order of?
A:  All payments must be made to the order of Passport to Travel. Check/money orders with alternate company names must be returned for correction.  

Q: Is the $4.95 fee refundable?
A: No, once you submit this form a packet will be printed, processed, and mailed for you. Thereby, the $4.95 will have been consumed. 
 

Step Two

If you have already submitted your Registration Activation form, please skip to Step Three.

Q: It is past the 30-45 waiting period, why haven’t I received my packet?
A: There exist multiple reasons this may have occurred:           

1.      We did not receive your information.
a.     Check your bank statement or call the indicated number on your money order receipt.
b.     If your check/money order has not been cashed, it may not have been received.

2.      We received your information but your personal information was not processed. 
a.     Check your bank statement or call the indicated number on your money order receipt.
b.     If your check/money order has been cashed, it was received.

3.      Your information was returned for correction.
a.     If the Registration Validation form or check is incorrect or is missing information, it must be returned for correction.
b.     Check your bank statement or call the indicated number on your money order receipt.
c.     If your check/money order has not been cashed, it may have been returned.

After checking your bank statement, please email customerservice@ptsclubmembers.com with the status of your check/MO for further instructions. 

Q: When will my Registration Activation form expire?
A: Your form must be posted marked to the indicated address by 30 days from the issue date printed on the form.

Q: What if my Registration Activation form is already 30 days past the issue date?
A: You will have to contact your sponsor company for a new Registration Validation form to restart the process.

Q: What is the $50 per ticket for?
A: This fee is used to cover the cost of taxes and airline fee for each ticket. If these fees exceed the $50 per ticket, you will be required to cover the additional amount.  

Q: Is the $50 per ticket activation fee refundable?
A: No, this is not a refundable fee once it has been submitted for activation of your offer.  

Q: Why can I only pay by U.S. Postal money order or casher’s check?
A: This fee is held in a separate bank account to ensure that your money is readily available to apply towards your taxes and airline fees when needed. A U.S. Postal money order and casher’s check provides the most secure source of funds to ensure this. 

Q: Why are there are extra forms in my packet?
A: Passport to Travel is a single department within a full service travel agency called Prestige Travel Systems Inc. We include these optional BONUS offers as an opportunity to sample our other services. Please read, complete, and submit the appropriate forms with the associated fees to activate these for booking.
 

Step Three 

Q: How do I make my travel request?
A: Once you receive your Welcome Aboard, there will be a request form at the bottom. Please fill out the specified information and submit the form.  

All travel requests must be postmarked 90 days in advance of the departure date.  

Q: Are there any date restrictions?
A: Yes, you are not permitted to travel in the 7 day period before and after a federal holiday, and all requests must be placed 60 days in advance of the departure date.  

Federal Holidays
New Years Day
Martin Luther King Jr. Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving
Christmas 

Please be sure that all date requests extend over at least four nights in the desired destination.

Q: What air lines are available?
A: To find the best possible fare, we do not limit our search to a specific airline. All available airlines with flights to and from the requested destination are applicable.  

Q: What if the departure airport I want is not on the list?
A: The list we provide is a list of preferred airports due to their size and availability. You may select any airport within the continental United States. Please just understand that smaller airports may require a surcharge due to their decreased availability.  

Q: When will I be contacted regarding my travel request?
A: A reservation agent will contact you 30-45 days before your travel date by both phone and email.   

Q: What fees am I responsible for at time of booking?
A: You are responsible any government taxes and airline fees that exceed the $50 per ticket submitted with the Registration Activation form, $59 per ticket processing fee, and any applicable surcharges.  

Q: What is the $59 processing fee for?
A: This processing fee is for our services. Those being the processing of your information, researching travel information, and completing all necessary paperwork involved with your booking.  

Q: Why do some airports have a surcharge?
A: Smaller airports can only handle a small flow of traffic. As a result, the demand for a seat is magnified and air lines will increase their pricing at these locations to increase profits. We must add a surcharge for this amount to compensate for this increase.  

Q: How much are surcharges?
A: Surcharges are not predetermined. Each flight is independently priced using a number of variables by the air line. As a result, all surcharges are dependent on the specific flight chosen by the client and the time of booking.  

Q: Why do you need a copy of my license?
A: Since airlines require full legal names on airline tickets and a photo ID must be shown at check-in, we request a copy of your driver’s license in order to verify that we have the correct information.    

Q: I do not have a driver’s license; can I still use the offer?
A: Any government issued ID such as a state ID or passport is also acceptable.

Q: When does my offer expire?
A: You will have 12 months from the activation date printed on your Welcome Aboard to book and travel.