FREQUENTLY ASKED QUESTIONS
Q: What is the
process?
A: You have to mail in the voucher with $4.95. Please allow two to
three weeks to process. You will be mailed a packet with a Registration
Activation Form, Hotel Voucher, Companion Air Voucher, and Hawaii Vacation
Voucher. Read the Terms & Conditions on the back of Registration
Activation Form. After you have read the Terms & Conditions, sign the
Registration Activation Form and mail it in with the registration fee of
$100. Please allow two to three weeks to process. You will receive a
Welcome Aboard Letter with your activation number, and activation date,
with a phone number to call and book your vacation.
Q: How long do I
have to use the voucher?
A: Once you receive your Welcome Aboard Letter with the activation
date; you will have eighteen months from the activation date to take the
cruise.
Q: Does the voucher
have an expiration date?
A: No, it does not have an expiration date.
Q: Does the
Registration Activation Form have an expiration date?
A: Yes, you have thirty days to read and return the Registration
Activation Form with the registration fee.
Q: What is the cost
for the cruise and flight?
A: Traveling guest will be required to pay NCF's (Port Charges), air
taxes, government taxes, and cruise/airport/airline/agency fees that range
between $139 - $179 per person for cruises departing from Miami, Los
Angeles and Port Canaveral. Fuel surcharges additional if
applicable. Cruises departing from alternate ports have limited
availability and surcharges may apply. These fees must be paid
immediately via credit card, cashier's check or money order once your
request has been made and travel has been reserved.
Q: What port can I
depart from using the voucher?
A: Los Angeles, Miami, Port Canaveral and Galveston
Q: When should I
book my date for the cruise and flight?
A: All reservations require 90 days notice.
Q: Do I have to have
90 days notice to book the cruise and flight?
A: Yes, that way you have a better chance of getting the date you
would like to cruise.
Q: Can I use two
vouchers at once?
A: No, you can only use one voucher in per household in a 12 month
period.
Q: Why is there an
additional charge for Galveston?
A: Galveston is a small port with limited availability.
Q: Why do I have to
pay a $100 registration fee?
A: It is a registration fee for the cruise offer.
Q: Is the $100
registration fee refundable?
A: No, the registration fee is not refundable.
Q: Does the $100
registration fee get applied to my cruise and flight?
A: No, it is just a registration fee and does not get applied to the
cruise.
Q: Why do I have to
pay $4.95?
A: It is a shipping and handling fee.
Q: How long do I
have to book the cruise and flight?
A: You have 12 months from the activation date on your Welcome Aboard
Letter to take the cruise.
Q: What are the
airports I can fly from with this offer?
A: Selected major international airports include
Atlanta, Boston, Chicago, Cincinnati, Dallas, Denver, Detroit, Houston,
Los Angeles, Miami, Minneapolis, New York City, Orlando, Philadelphia,
Phoenix, St. Louis, San Francisco, Seattle and Washington DC.
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