Ultimate Vacation Passport 

Q: What is included with the Ultimate Cruise Passport offer?
A: This offer is valid for a 3, 4, 5, or 7 night cruise for two adults, 21 years of age or older.  

Q: How do I activate my offer for booking?
A: Our activation process has two simple steps:

Step One - Fully complete the Registration Validation form and Mail it to the address provided on the form along with a processing fee check for $75 within 30 days of the issue date indicated.  

Please wait 30-45 days to receive Step Two.

Step Two - The Passport to Travel department will send your confirmation of activation letter, a Welcome Aboard, to keep for your records. This will include instructions on making your reservation and a copy of the terms and conditions. You will have 12 months from the printed activation date to book and travel.

ALL FEES MUST BE PAID TO THE ORDER OF:
Passport to Travel

Step One

If you have already submitted your Registration Validation form, please skip to Step Two.

Q: What is the $75 for?
A: This is an activation fee for the program that is factored into the final cost of your cruise.  

Q: What forms of payment are acceptable?
A:  You may use any form of payment other than a credit card. Cash payments are not highly recommended.  

Q: Who do I make my check/money order to the order of?
A:  All payments must be made to the order of Passport to Travel. Check/money orders with alternate company names must be returned for correction.  

Q: Is the $75 fee refundable?
A: No, this fee is not refundable.  

Step Two

If you have already submitted your Registration Validation form, please skip to Step Three.

 Q: It is past the 30-45 waiting period, why haven’t I received my Welcome Aboard?
A: There exist multiple reasons this may have occurred:           

1.      We did not receive your information.
a.     Check your bank statement or call the indicated number on your money order receipt.
b.     If your check/money order has not been cashed, it may not have been received.

2.      We received your information but your personal information was not processed. 
a.     Check your bank statement or call the indicated number on your money order receipt.
b.     If your check/money order has been cashed, it was received.

3.      Your information was returned for correction.
a.     If the Registration Validation form or check is incorrect or missing information, it must be returned for correction.
b.     Check your bank statement or call the indicated number on your money order receipt.
c.     If your check/money order has not been cashed, it may have been returned.

After checking your bank statement, please email customerservice@ptsclubmembers.com with the status of your check/MO for further instructions.

Q: How do I know what sailings are available?
A: Please email customerservice@ptsclubmembers.com to request a list of available sailings. Please include your activation number in your email.  

Q: What cruise lines are available?
A: Commonly used cruise lines are: Carnival, Royal Caribbean, Norwegian, Celebrity, and Princess. We also book Holland, Costa, MSC, and Cunard. 

Q: How do I make place my travel request?
A: There are a number of ways in which to do so: 

1.      Call 1-866-851-9344 ext. 503. If asked to leave a message, please leave the following details:
a.     Name registered with offer
b.     Activation number
c.     Sail date, port, ship
d.     Contact email and phone number 

2.      Email us at customerservice@ptsclubmembers.com with the following details:
a.     Name registered with offer
b.     Activation number
c.     Sail date, port, ship
d.     Contact email and phone number 

All travel requests must be placed 90 days in advance of the sail date.  

Q: What ports are available with this program?
A:  Galveston, Los Angeles, Miami, New York, Pt. Canaveral, and Tampa. Additional ports may be available at the discrepancy of the Passport to Travel department.

Q: Why do some ports have a surcharge?
A: Galveston, New York, and Tampa are considered smaller ports, meaning they have less availability. As a result, cruise lines using these ports have less competition and therefore more freedom to increase their pricing. Accordingly, we must include a surcharge to compensate for this increased cost.  

Q: What are peak and non-peak seasons?
A: Peak season is from January-August and non-peak is September-December. June, July and August are the most expensive months during peak season.  

Q: Why is there seasonal surcharge?
A: As would be expected, cruise lines increase their pricing during periods of highest demand to increase their profit. Our pricing must therefore reflect this increase with a seasonal surcharge for peak season sailings. 

Q: How much are surcharges?
A: Surcharges are not predetermined. Each sailing is priced separately by the cruise line. As a result, all surcharges are dependent on the sailing chosen by the client and the time of booking.  

Q: What fees am I responsible for at time of booking?
A: You are responsible for NCFs (Non-commissionable Cruise Fare) and government taxes as well as any applicable surcharges. All fees will be quoted prior to booking. 

Q: Can I upgrade the cabin to an ocean view or balcony?
A: Yes, you may up grade your cabin for a surcharge. This surcharge will be based on the price difference between an entry-level cabin and the category of your desired cabin. 

Q: When does my offer expire?
A: You will have 12 months from the activation date printed on your Welcome Aboard to travel.

Q: Why are there are extra forms in my packet?
A: Passport to Travel is a single department within a full service travel agency called Prestige Travel Systems Inc. We include these optional BONUS offers as an opportunity to sample our other services.